Terms and Conditions

Terms and Conditions Current as of 1st April 2021

 

Adults Only Policy

We are an adults-only, luxury retreat and therefore only accept children 11 years and older.
Safety is a primary concern. Unlike a resort or a hotel, our property is not set up to ensure the safety of unsupervised young children.

 

Rate Policy

Advertised rates are based on 2 persons. Extra person/s are charged at $70 each, per night.

 

Smoking Policy

All accommodation is strictly non-smoking indoors.
Smoking outside the building is permitted as long as provided ash trays are used.

 

Pets Policy

We do not accept pets of any kind (certified Assistance dogs welcome).
Not only is our property a wildlife sanctuary, our rooms are promoted as allergy-free.

 

Cleaning & Breakage Policy
We strive to present our rooms in immaculate condition for your enjoyment, and in return we expect our rooms to be checked-out in a tidy condition. If there is evidence of cigarette smoking inside, areas left in an un-hygienic condition, or damaged furniture and fixtures, we will charge a fee of up to $250. Minor breakages should be reported to the Duty Manager upon check-out.

 

Payment Policy

To confirm a booking, Sea Dragon Lodge & Villas requires a 10% non-refundable deposit of the full amount, with the remaining balance to be paid/charged 30 days prior to arrival. A valid Visa or Mastercard is require upon check-in for room security. Any payments made by Visa or Mastercard will incur a 1.5% surcharge.

 

Cancellation Policy

INTERIM CANCELLATION POLICY FOR COVID 19 related cancellations
We’ve amended our cancellation policy to give you greater peace of mind when you book.
Our standard cancellation policy remains unchanged however if COVID-19 related Australian border closures prevent you from reaching us, we will cancel your booking without penalty and provide you with a full refund including deposit paid. This is valid for new and existing bookings with check-in dates prior to 31st December 2021.

 

STANDARD CANCELLATION POLICY

If a cancellation is received more than 30 days before the arrival date,
Sea Dragon Lodge & Villas will retain the 10% deposit paid to cover administration costs.
Cancellations received less than 30 days prior to the arrival date will incur a 100% cancellation fee.

 

We encourage our guests to purchase travel insurance to cover any unforeseen circumstances.