Terms and Conditions

Terms and Conditions Current as of 20th August 2021

 

Age Policy

We are a luxury retreat in a pristine natural environment. For everyone staying at Sea Dragon Lodge & Villas to enjoy this quality experience, we welcome guests 11 years and over. Safety is a primary concern. Unlike a resort or a hotel, our property is not set up to ensure the safety of unsupervised young children.

 

Rate Policy

Advertised rates are based on 2 persons. Extra person/s are charged at $70 each, per night.

 

Smoking Policy

All accommodation is strictly non-smoking indoors.
Smoking outside the building is permitted as long as provided ash trays are used.

 

Pets Policy

We do not accept pets of any kind (certified Assistance dogs welcome).
Not only is our property a wildlife sanctuary, our rooms are promoted as allergy-free.

 

Cleaning & Breakage Policy
We strive to present our rooms in immaculate condition for your enjoyment, and in return we expect our rooms to be checked-out in a tidy condition. If there is evidence of cigarette smoking inside, areas left in an un-hygienic condition, or damaged furniture and fixtures, we will charge a fee of up to $250. Minor breakages should be reported to the Duty Manager upon check-out.

 

PAYMENT POLICY

Direct Bookings
10% non-refundable deposit at time of booking. Deposit can be used towards a new date of travel within 12 months, if informed more than 30 days from original check-in. New travel date may be subject to price increase and will be informed at time of re-booking.

Balance due 45 days prior to check-in.

Payments can be processed with a Debit/Credit Card (surcharge may apply) or Bank Transfer.

Travel Agent Bookings
Travel agents, please email info@seadragonlodge.com.au for information on our payment policy.
Clients booking through travel agents, please note that you will be required to pay them as per their payment policy, which may differ to ours.

 

CANCELLATION POLICY (related to COVID-19 restrictions on travel)

For travel from September 1, 2021 to March 31, 2023

Should a Government mandated restriction or lockdown (interstate, intrastate or international) be enforced that prevents you from staying with us, we will move your booking to a 100% credit to use towards another stay within a 12-month period.

If proof cannot be provided that your cancellation is due to a COVID-19-related restriction (eg driver’s licence showing home postcode, proof of a government instruction to isolate etc), our standard cancellation policy will apply.

COVID-19 credit is non-transferable.

If you have booked through a travel agent, please contact them about your cancellation conditions as they may vary to the above.

 

CANCELLATION POLICY (not related to COVID-19)

For travel from September 1, 2021 to June 30, 2022
(for new bookings made from August 20, 2021)

30+ days from check-in – 10% of total booking, transferrable to a new date of travel within 12 months, if informed more than 30 days from original check-in. New travel date may be subject to price increase and will be informed at time of re-booking.

29-14 days from check-in – 50% fee

Within 14 days from check-in – 100% fee

 

For travel from July 1, 2022 to March 31, 2023
(bookings made from August 20, 2021)

30+ days from check-in – 10% of total booking, transferrable to a new date of travel within 12 months, if informed more than 30 days from original check-in. New travel date may be subject to price increase and will be informed at time of re-booking.

Within 30 days from check-in – 100% fee

 

FERRY CANCELLATIONS DUE TO WEATHER

On the very rare occasion, high winds will prevent the ferries from running between Cape Jervis on the mainland and Penneshaw on Kangaroo Island. In the event your booked ferry to Kangaroo Island is cancelled due to weather and you are unable to travel on a later ferry to arrive on the same day as planned, we will provide a credit of the unused portion of your booking to use again within a 12-month period. You can also choose to transfer this credit to a friend or family member for them to use towards a new booking (credit cannot be transferred towards an existing booking). Alternatively, we can provide a letter for your travel insurer for you to claim the unused portion of your booking from them, in which case, no credit will be provided. Should one of these rare cancellations occur and you are unable to travel back to the mainland, you will be offered to extend your stay at a discounted rate, subject to availability.

 

FLIGHT CANCELLATIONS OR MISSED TRANSPORT

Please note we do not refund or credit in the event of flight cancellations or other missed transport resulting in a booking not being fulfilled. For this reason, we highly recommend travel insurance, even for Australian domestic travellers. We can provide a letter for your travel insurer for you to claim the unused portion of your booking from them.