Terms and Conditions

Terms and Conditions current as of January 1, 2022

 

AGE POLICY
We welcome guests 12 years and over. Safety is a primary concern. Unlike a resort or a hotel, our property is not set up to ensure the safety of unsupervised young children.

 

RATE POLICY
Advertised rates are based on 2 persons. Extra person/s are charged at $70 each, per night.
From 1st March 2022, extra person/s will be charged at $250 each, per night.

 

SMOKING POLICY
All accommodation is strictly non-smoking indoors. Smoking outside the building is permitted as long as provided ash trays are used.

 

DRONE PHOTOGRAPHY & VIDEOGRAPHY
Drones are not permitted on our property without prior written permission from property owners.

 

PET POLICY
We do not accept pets of any kind (certified Assistance dogs welcome). Not only is our property a wildlife sanctuary, our rooms are promoted as allergy-free.

 

CLEANING & BREAKAGE POLICY
We strive to present our rooms in immaculate condition for your enjoyment, and in return we expect our rooms to be checked-out in a tidy condition. If there is evidence of cigarette smoking inside, areas left in an un-hygienic condition, or damaged furniture and fixtures, we will charge a fee of up to $250. Minor breakages should be reported to the Duty Manager upon check-out.

 

CONTACTLESS CHECK-IN
From time-to-time we may ask to perform a contactless check-in to improve the safety of our staff and guests during the COVID-19 pandemic. This may also include various services during your stay where in-person interaction with our staff may be limited.

 

SEASONAL RATES
Mid-season is 1st February – 14th December inclusive
High-season is Easter holidays and 15th December – 31st January inclusive

 

PAYMENT POLICY

Direct Bookings
10% non-refundable deposit at time of booking. Deposit can be used towards a new date of travel within 12 months, if informed more than 30 days from original check-in. New travel date may be subject to price increase and will be informed at time of re-booking.
Balance will be automatically charged to a Visa or Mastercard (1.5% card surcharge will apply)
45 days prior to check-in unless you advised us that you will be paying by Bank Transfer.

Travel Agent Bookings
Travel agents, please email info@seadragonkangarooisland.com for information on our payment policy. Clients booking through travel agents, please note that you will be required to pay them as per their payment policy, which may differ to ours.

 

ACCEPTED PAYMENTS
Visa or Mastercard. Each will incur a 1.5% card surcharge on all transactions.
Direct Deposit details may be provided on request.
Please provide details by phoning +61 401 727 234 or emailing info@seadragonkangarooisland.com.
You will be required to provide a valid card upon arrival for room security and any outstanding balance will be charged upon your departure.

 

CANCELLATION POLICY (not related to COVID-19)

For travel now until June 30, 2022

30+ days from check-in – 10% of total booking, transferrable to a new date of travel within
12 months, if informed more than 30 days from original check-in.
New travel date may be subject to price increase and will be informed at time of re-booking.

29-14 days from check-in – 50% fee

Within 14 days from check-in – 100% fee

 

For travel from July 1, 2022 to March 31, 2023

30+ days from check-in – 10% of total booking, transferrable to a new date of travel within
12 months, if informed more than 30 days from original check-in. New travel date may be subject to price increase and will be informed at time of re-booking.

Within 30 days from check-in – 100% fee

 

FERRY CANCELLATIONS DUE TO WEATHER
On the very rare occasion, high winds will prevent the ferries from running between Cape Jervis on the mainland and Penneshaw on Kangaroo Island. In the event your booked ferry to Kangaroo Island is cancelled due to weather and you are unable to travel on a later ferry to arrive on the same day as planned, we will provide a credit of the unused portion of your booking to use again within a 12-month period. You can also choose to transfer this credit to a friend or family member for them to use towards a new booking (credit cannot be transferred towards an existing booking).

Alternatively, we can provide a letter for your travel insurer for you to claim the unused portion of your booking from them, in which case, no credit will be provided.

Should one of these rare cancellations occur and you are unable to travel back to the mainland, you will be offered to extend your stay at a discounted rate, subject to availability.

 

FLIGHT CANCELLATIONS OR MISSED TRANSPORT
Please note we do not refund or credit in the event of flight cancellations or other missed transport resulting in a booking not being fulfilled.

For this reason, we highly recommend travel insurance, even for Australian domestic travellers. We can provide a letter for your travel insurer for you to claim the unused portion of your booking from them.