In this section we answer a range of frequently asked questions. If you would like further clarification or answers to other questions, please contact us.
Yes, and if the government introduces travel restrictions that prevent you from travelling we will refund in full any monies you have paid us.
Yes we have implemented strict COVID-19 cleaning procedures to ensure both the safety of our guests and our staff. Our procedures comply with requirements set out by the Australian Government.
We do not have an onsite restaurant, however you can still enjoy delicious home-cooked meals utilising fresh and local produce. We provide meals that are prepared in our onsite kitchen and delivered to your accommodation each day.
Please refer to our dining options for more details.
Due to our location, all meal orders MUST BE RECEIVED 2-weeks prior to arrival unless stated otherwise.
Alternatively, all accommodations have fully-equipped kitchens if you prefer to self-cater.
If you are self catering, you will need to stock up on supermarket provisions before leaving Penneshaw or Kingscote as there are no shops near us. All accommodations have pantries stocked with basic cooking items & condiments.
Yes, we cater for most dietary requirements, given 2 weeks’ notice prior to arrival.
We do not recommend driving between dusk and dawn. We are located 26kms from the nearest township and it is hazardous driving after dark due to the abundance of wildlife. If you have a hire car, the insurance generally will not cover you if an accident were to occur after dusk.
We are an adults only retreat and only allow children 11 years and older to stay. We expect children to respect the privacy and comfort of other guests. Children 11+ are charged the same prices as an adult. All bookings must have at least one adult staying with children aged between 11 – 18 years.
The best mobile reception provider on Kangaroo Island is Telstra. Optus & Vodaphone do work, but usually only in the main townships. While onsite at Sea Dragon Lodge, WhatsApp can be also be used to make calls.
Yes we offer complimentary, high-speed WiFi in all accommodation. Please note, that while the internet service is reliable, we cannot guarantee that internet will be available 100% of the time due to our remote location.
As we are totally reliant on rainwater, unfortunately we are unable to offer laundry services as we do not have enough water. A laundrette is available for public use at Kingscote (1-hour drive).
As we are an eco-friendly property, and are totally reliant on rainwater, we change towels midway through a 4+ night stay and bed linen on request (complimentary). Daily Housekeeping is included for our All-Inclusive Packages, but not for standard Bed & Breakfast. Self-drive guests staying on a Bed & Breakfast basis, can purchase Daily Housekeeping as an additional option which includes cleaning, rubbish removed and beds made.
Our Duty Managers live onsite and are available to provide touring and general advice (8:30am-6:00pm) and assistance if required. Calls made outside of this time, should only be in the case of an emergency.
The Duty Manager phone number is +61 467 619 315.
Smoking inside in any accommodation is NOT permitted. You may smoke outside on the deck, but must ensure butts are disposed of correctly otherwise there is a risk of bushland catching alight. Also please shut doors and windows so smoke does not enter your villa. A cleaning fee of $250 will apply if smoking is detected inside the villa.
We strive to present our rooms in immaculate condition for your enjoyment, and in return we expect our rooms to be checked-out in a tidy condition. If there is evidence of cigarette smoking inside, areas left in an un-hygienic condition, or damaged furniture and fixtures, we will charge a fee of up to $250 direct to you.
Minor breakages should be reported to the Duty Manager upon check-out.